Bruce Veldhuisen and I have officially resolved our dispute and both have made statements regarding this matter which appear below:
Over the last several months, I have been posting on various websites about my unhappiness with TEFL International. And I believe I had a point. While my first trainer was very good, I had problems with my second trainer and I failed some of my assignments. In my frustration, instead of trying to resolve the issue with TEFL International, I read some websites, jumped to some conclusions, and began making threats. I am afraid my emotions got the best of me and I never gave TEFL International an opportunity to resolve the problem. Now Bruce has contacted me and offered a resolution that we both find acceptable. I would like to thank Bruce and TEFL International for making the effort to resolve this issue despite my attacks. I can recommend TEFL International as an honest and professional organization.
I would like to personally apologize to Brandon. The fact is the course he participated in was below our normal standards. It was a combined course (partial distance learning, partial face-to-face) offered for a customer in Bangkok. Information was not given to the trainees and this caused miscommunication and then frustration. Obviously we wish every course was perfect. I would like to thank Brandon for overcoming his anger and allowing us to find a fair resolution to his dissatisfaction—something we always seek to do with the occasional unhappy customers.